Concepts of “Home”

I grew up on the edge of the Great Plains. To this day, there is a smell that comes with the arrival of summer that is unique, I’m in awe of a thunderstorm as it rolls in, and I am a bit uncomfortable when there are too many trees around. The plains are home. So, […]

Burgers and Placemaking

Cold, wet, dreary. That sums up the city today. On the plus side, the shitty weather has served as inspiration when thinking about lunch. Today, that’s led to the choice of a burger and sweet potato fries. The place isn’t an example of up-scale dining, but it doesn’t give you the feeling of fast food […]

In the Age of Emotion

When historians look back on the early years of the 21stcentury they will note a paradigm shift from the closing years of the Information Age to the dawning of a new age, The Age of Emotion.  Now, there are those that would argue that in a period defined by prolonged economic ennui ROI is the […]

Embracing the Whiteboard

Navigating nearly any company today means being well acquainted with whiteboards, sharpies, and post-it notes. But how they’re used differs from setting to settings. In most corporate environments, you rarely see them used as a tools for innovation. Whiteboards in conference rooms are often devoid of any meaningful content and those hanging in offices are typically […]

PREFUNKING: Ethnography, booze, and neon drink

First Published in Peeps Forum: In its original formulation, Sparks was one of the first alcoholic beverages to contain caffeine. Its other original active ingredients included taurine, ginseng, and guarana, the backbone ingredients of traditional energy drinks. It also contained 6% alcohol. Packaged in a can that looked like a AAA battery, its labeling boldly […]

Simple Steps in Journey Maps

A customer journey map is a very simple idea: a diagram that illustrates the steps your customers go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. It’s nothing new, we’ve all done them or been involved in their development. But what […]

Of Industrial Landscapes and Natural Space

Over the years the world of marketing and branding has come a long way in understanding how color and images combine to shape the brand experience, and the importance of considering these points when dealing with an array of cultural norms and expectations.  We know red is an auspicious color in China, but is often […]

Shopping and Interpreting Space

Environmental sensibilities shape cultural expectations about how every environment we interact with should be properly organized. The physical construct envisioned by the architect, the interior designer, the store owner, etc. are all varied to some degree based on how they understand and respond to vague notions like “shopping.”  Add to that the varied, contextually mitigated […]

Cognition and Collective Awareness: Creating “Place” in Retail

Humans favor certain environments that satisfy survival needs. Through millions of years of evolution we are hardwired to seek out environments that signal an increases sense of comfort and  a higher probability of survival.  We seek out evidence of: Abundant resources Minimal threat from predators and aggressors Shelter from the outside world Much of this […]

Staging Retail

Shopping is usually thought of in terms of work – procuring goods, meeting needs, etc. Shopping is seen as a function first and something that serves emotional and social needs second. But as incomes have grown, not just in North America but across much of the globe, access to goods has exploded and free time […]