Brand Affinity, Culture, and a Pickup Truck

Brand affinity is the most enduring and valuable level of customer relationship and is based on the mutual belief that the customer and the company share common values. It breeds unshakable trust in the relationship the brand and the consumer share. It is at its strongest level when a customer believes that your brand champions […]

When “Bad” Interviews Go Good, Part 1

Contrary to what people say, there is rarely such a thing as a bad fieldwork experience.  I won’t say never, because they do happen. But more often than not, what the client would be inclined to look at as a bad interview, event, etc. is in fact an opportunity.  There is always a chance to […]