Fads, Trends, and Being Relevant Over the Long Haul

Staying on top of social and cultural change is difficult. It requires thoughtful observation, reflection, and the ability to connect dots that may go unnoticed in many cases. Similarly, being able to distinguish a trend from a short-lived fit of social interest can make the difference between a meaningful campaign or marketing platform, and a […]

Big Data vs. Insights

Over the last 20 years and the emergence of digital as a central element behind marketing and advertising, the industry had gotten smarter and smarter, creating an expanded set of new metrics: dynamic segmentation modeling, click-through rate, impression share, engagement rates, share of voice, bounce rate, etc. Even with these, it is still very hard […]

AI Marketing: Can the Matrix Buy Milk?

AI is the continued topic of discussion in 2017 and will no doubt remain so for the foreseeable future. Enabling machines to learn, make decisions, and adapt to circumstances without input from people (rather than simply obeying pre-programmed instructions) is the reality of the post-modern world. And while it presents tremendous advantages to society and businesses, […]

Nativism and the New Innovation Landscape

The U.K.’s vote to leave the EU and America’s election of Donald Trump have both been credited, in part, to a rising tide of nativism, anti-immigrant fervor, and the belief that excluding people will boost the economy. Many native-born voters believe foreigners will (or have) hurt them economically. And with manufacturing on the decline in […]

Embracing the Whiteboard

Navigating nearly any company today means being well acquainted with whiteboards, sharpies, and post-it notes. But how they’re used differs from setting to settings. In most corporate environments, you rarely see them used as a tools for innovation. Whiteboards in conference rooms are often devoid of any meaningful content and those hanging in offices are typically […]

Playtime and Innovation, Part 2

In human evolution there are many manifestations about the importance of play, because it’s what enables the individual to discover new approaches to deal with the world. In fact, the most creative individuals often exhibit great playfulness. Many theories suggest that experiences, skills, problem-solving abilities and knowledge needed for serious purposes later in life, are […]

Planning Content

“Content” is one of the most talked-about industry buzzwords, but it tends to lack clear definition. To my mind, content is information and communication directed toward an end-user. Broad, yes, it speaks to the very point that content is simply about the transfer of information. Most people associate content with social media although it also […]

PREFUNKING: Ethnography, booze, and neon drink

First Published in Peeps Forum: In its original formulation, Sparks was one of the first alcoholic beverages to contain caffeine. Its other original active ingredients included taurine, ginseng, and guarana, the backbone ingredients of traditional energy drinks. It also contained 6% alcohol. Packaged in a can that looked like a AAA battery, its labeling boldly […]

Simple Steps in Journey Maps

A customer journey map is a very simple idea: a diagram that illustrates the steps your customers go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. It’s nothing new, we’ve all done them or been involved in their development. But what […]

Inspiration in a Hong Kong Market

While doing work on a project related to nutritional supplements in Asia I had the distinct pleasure of getting away for a day and exploring one of the many markets in Hong Kong. For anyone interested in the relationship between food and culture, these sorts of excursions are tantamount to spending a day in the […]