Why Methodology and Theory Matter for Marketing

Some years ago I had someone interject into a conversation that the work we had done was “just a theory.”  I decided to ask just what the word “theory” meant to him and the response was hardly a surprise – a theory is an idea, plain and simple. It is subjective, a novel thought based on […]

Culture, Food, and Food Porn

Eating is not as a simple food-in, excrement-out process. It is a series of encounters – with cultures, with memories, with time. What we eat is a matter of self-creation, culture-building, and expression. People connect to their cultural group (groups, more accurately) through similar food patterns. Immigrants often use food as a means of retaining their […]

What Makes for a Good Journey

A customer journey map is a very simple idea: a diagram that illustrates the steps your customers go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination. It’s nothing new, we’ve all done them or been involved in their development. But what […]

Obsessing Over Bias

Recognizing and understanding research bias is crucial for determining the utility of study results and an essential aspect of decision making in marketing. Research plans that lack clear mechanisms to minimize bias are unlikely to be viewed favorably and the end results dismissed. But what are the rules for qualitative research studies? Whenever I am […]

Art as a Research Method

Research is not as objective as many of us would like to believe. We construct complex statistical models, fret over leading questions, and sometimes cloak ourselves in the complexities of science mystery. But in doing so we sometimes miss the bigger point – we’re here to discover, innovate, and find insights that inspire people.  Good […]

Ethnography, Training, and the Perils of Ethno-Lite

We have a vast spectrum of methodologies at our disposal these days, from attitudinal approaches through to behavioral. From big data to semiotics to ethnography. We also have a wide interpretation of what these terms mean. So let’s talk about ethnography briefly. What ethnography does, or should do, is uncover meaning and complexity through a […]

Marketing Food in a World of Global Identities

Food is a sensitive subject in many ways. It’s more than sustenance, it’s how we define ourselves – and others. In a more global world, cultural and ethnic boundaries are increasingly becoming more permeable. Food in particular is available in more ethnic diversity than ever before. And therein lies a paradox. As diets become more […]

Fieldwork Part 2: Hemophilia

Coming out of the field, two themes emerged again and again from our research: the idea of rite of passage and the importance of control. Rites of passage in adulthood serve as a symbolic transition into a new state of being, with certain responsibilities, actions, benefits, and social roles. In the case of non-compliant sufferers […]

Art, Advertising, and Food

From da Vinci’s late-15th-century “Last Supper” to Dana Sherwood’s contemporary videos of cakes being devoured by baboons, to The Food Network’s Cake Wars, food and art have always been inseparable. No single generalization can blanket our engagement with food across the broad range of media, from oil on canvas to fermented cabbage, or the variety […]