Stories have existed since long before recorded history, but the desire to hear stories hasn’t changed, nor has the longing to tell stories. Narrative, like food and sex, has been fundamental to human evolution. And frankly, at this stage in the game we should be surprised/delighted/shocked when we hear someone say that “we aren’t in […]
Peculiar is good, don’t let anyone tell you anything different. Having a skewed take on the world isn’t what you always want or need, but it is important to have free thinkers, dreamers, and mad geniuses in the company mix if you want to break though the play-it-safe realities of most businesses. Back in the […]
In every aspect of business right now, companies collect data until they see a pattern that appears statistically significant, and then they use that tightly selected data to drive decisions. The problem is, we assume that the data has merit, that it is objective, and that it holds the answers that will change the way […]
It sometimes seems lost on people, but consumers have begun to face an important problem: the increased uncertainty about various product attributes. This arises from various asymmetric information consumers have access to, regarding a specific product. Consumers tend to asses certain product attributes in a holistically manner rather than a case by case basis – […]
Tourists have been classified by the longevity of their travel experiences, their impact on the communities they visit, their choice of activities, and the level of institutionalization of their movements. “Authenticity” might seem to come into conflict with reality when the mood and continuity are broken. Or it might just be the juxtaposition is our new normal.
Research is not as “objective” as many of its practitioners, and buyers, would like to believe. Certainly this holds true in terms of market research. We construct complex statistical models, fret over the dreaded “leading question” and cloak ourselves in the guise of science, but in doing so we sometimes miss the bigger point – […]
We all know the perils in marketing healthcare, whether we’re talking about pharmaceuticals, services, or devices. While there is a mythology created about the world’s best clinics and the world’s most affective treatments, the fears people harbor about healthcare tend to drive the conversation – medication side effects, the wait at the office, the horror […]